OUR POLICIES*

At STYLN, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website styln.in or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy. We may update this policy from time to time, and we encourage you to review it periodically.

We collect information that you provide directly to us, including:

• Name, email address, phone number, and shipping address
• Payment information processed securely through our payment gateway
• Order history and purchase preferences
• Communication preferences and feedback
• Device information, IP address, and browsing behavior on our website

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders, products, and services
• Improve our website, products, and customer service
• Send you marketing communications if you have opted in
• Prevent fraud and ensure the security of our platform
• Comply with legal obligations

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who help us operate our business, such as payment processors and shipping partners
• Marketing platforms for retargeting and analytics purposes
• Legal authorities when required by law or to protect our rights

All third parties are required to maintain the confidentiality of your information and use it only for the purposes we specify.

We may use cookies and similar technologies to track your browsing behavior and show you relevant advertisements on other platforms. This helps us provide you with personalized product recommendations and offers.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us at hello@styln.in.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for data processing where applicable

To exercise these rights, please contact us at hello@styln.in.

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request an exchange within 7 days of delivery.

Exchange Conditions:

• Products must be unworn, unwashed, and in original condition with all tags attached
• Exchange requests must be initiated within 7 days of delivery
• Sale items are not eligible for exchange
• Customer is responsible for return shipping charges unless the product is wrong or faulty from our side

To initiate an exchange, please contact us at hello@styln.in or WhatsApp 9232750525.

Refunds are provided as store credit unless the product received is wrong or faulty from STYLN's side.

Store Credit:

• Store credit is valid for 1 year from the date of issue
• Store credit is linked to your email address or phone number and cannot be transferred
• Store credit can be used for future purchases on styln.in

Full Refund:

• If you receive a wrong or faulty product from our side, we will provide a full refund to your original payment method
• Refunds are processed within 7-10 business days after we receive and inspect the returned product

All sale items are final sale and are non-returnable, non-refundable, and non-exchangeable. Please choose carefully when purchasing discounted products.

This policy does not apply if you receive a wrong or faulty product from our side.

You may cancel your order only before it has been shipped. Once your order is shipped, cancellation is not possible.

To cancel an order, please contact us immediately at hello@styln.in or WhatsApp 9232750525 with your order number.

If your order has already been shipped, you may return it according to our Return & Exchange Policy.

If you receive a damaged, wrong, or faulty product, please report it to us within 48 hours of delivery.

How to Report:

• Contact us at hello@styln.in or WhatsApp 9232750525
• Provide your order number and clear photos of the damaged or wrong product
• Our team will review your case and provide a resolution within 24-48 hours

Resolution Options:

• Free replacement of the product
• Full refund to your original payment method
• We will cover return shipping charges for damaged, wrong, or faulty products

Store credit is issued for eligible returns and can be used for future purchases on styln.in.

Store Credit Terms:

• Valid for 1 year from the date of issue
• Linked to your registered email address or phone number
• Cannot be transferred to another customer
• Cannot be redeemed for cash
• Can be used in combination with other payment methods

To check your store credit balance, please contact us at hello@styln.in.

Return shipping charges are the responsibility of the customer unless the product is damaged, wrong, or faulty from STYLN's side.

Customer Responsibility:

• For exchanges or returns due to size, fit, or preference, the customer must bear the return shipping cost
• We recommend using a trackable shipping method for returns

STYLN Responsibility:

• If you receive a damaged, wrong, or faulty product, we will cover the return shipping charges
• We will provide you with a prepaid return label or reimburse your shipping cost

We ship all orders from our warehouse in India. Orders are processed within 1-3 business days and shipped via trusted courier partners.

Processing Time:

• Orders are processed Monday to Saturday during business hours
• Orders placed on Sundays or public holidays will be processed on the next business day

Shipping Partners:

We work with reliable courier services to ensure safe and timely delivery of your orders.

Shipping rates and delivery times vary based on your location and the shipping method selected at checkout.

Domestic Shipping (India):

• Standard Shipping: 5-7 business days
• Express Shipping: 2-4 business days

International Shipping:

• Delivery times vary by destination country
• Customs clearance may cause additional delays

Shipping charges are calculated at checkout based on your delivery address and order value.

Once your order is shipped, you will receive a shipment confirmation email with tracking information.

Tracking Your Order:

• You will receive a tracking number via email and SMS
• Use the tracking number to monitor your shipment on the courier's website
• You can also track your order by logging into your account on styln.in

If you have any questions about your shipment, please contact us at hello@styln.in.

For international orders, please note the following:

• Customs duties, taxes, and fees may apply and are the responsibility of the customer
• STYLN is not responsible for any customs delays or charges
• Delivery times may vary depending on customs clearance in your country
• Please check with your local customs office for more information on import duties and taxes

We recommend providing accurate contact information to avoid delivery issues.

If you have any questions or need assistance, our support team is here to help.

Contact Information:

• Email: hello@styln.in
• WhatsApp: 9232750525
• Business Hours: Monday to Saturday, 11:00 AM – 7:00 PM IST

We strive to respond to all inquiries within 24 hours during business days.