Everything you need to know about privacy, returns, refunds, exchanges, shipping and order support at STYLN.
STYLN respects your privacy and handles personal information for legitimate business purposes such as operating STYLN.in, processing orders, providing customer support, preventing fraud, improving our services and meeting applicable legal obligations.
By using our website or providing information to us, you acknowledge the practices described in this policy. Where consent is required for a particular activity, we will rely on the consent or choices made available to you.
Depending on how you use STYLN.in, we may collect information such as:
We may use personal information to:
We may share information only as reasonably necessary with service providers involved in operating our store, including ecommerce/hosting providers, payment processors, logistics partners, analytics or marketing providers, professional advisers and other vendors supporting our business.
Information may also be disclosed when reasonably required to comply with applicable law, respond to lawful requests, enforce our terms, prevent fraud or protect the rights and security of STYLN, our customers or others.
STYLN does not sell your personal information as a standalone customer database.
STYLN may send promotional emails and newsletters where you have subscribed or where otherwise permitted. You can use the unsubscribe option in an applicable marketing email or contact us to update your communication preference.
Our website and service providers may use cookies or similar technologies for essential site functions, analytics and advertising/retargeting where applicable. Available browser or platform controls may be used to manage certain cookie and advertising preferences.
Subject to applicable law and any permitted limitations, you may contact STYLN regarding access to, correction of or deletion of personal information associated with you, withdrawal of consent where processing is based on consent, or an opt-out from eligible marketing communications.
We may need reasonable information to verify the request and identify the relevant records. Certain information may need to be retained where required for legal, tax, accounting, fraud-prevention, dispute-resolution or other legitimate purposes permitted by law.
Privacy-related requests can be sent to hello@styln.in.
Eligible return or exchange requests must be initiated within 7 days of delivery. A valid reason is required, and eligible change-of-mind returns are permitted subject to the conditions below.
Size exchanges are available within 7 days. Only one exchange is permitted per order. STYLN bears the shipping cost for one approved exchange. The replacement is dispatched after the returned item reaches STYLN and passes the applicable quality check, subject to stock availability.
For an approved eligible return, the customer may receive the normal eligible refund amount to the original payment method or choose store credit with 10% extra value compared with the normal refund amount.
Approved refunds are generally processed within 5–7 days after the returned product has been received and approved through the applicable quality check. The time taken for an original-payment refund to appear may also depend on the bank, card issuer or payment provider.
For eligible COD refunds, STYLN may issue the refund through UPI, bank transfer or store credit. Original shipping charges are refundable where applicable under the approved refund.
Products purchased during a sale, discount, offer or clearance are not eligible for standard return, refund or exchange.
This restriction does not remove any remedy that must be provided under applicable law where an item is wrong, damaged, defective or otherwise legally eligible for a remedy.
An order can be cancelled until it has been dispatched from STYLN. Contact customer support as soon as possible with your order number if you need to cancel.
After dispatch, cancellation is not guaranteed. You may still contact STYLN support and we will check whether cancellation is operationally possible. If cancellation cannot be completed, any subsequent return will be handled under the applicable Return & Exchange Policy.
If you receive a damaged, wrong or faulty item, contact STYLN customer support as soon as reasonably possible with your order number and details of the issue.
An unboxing video is not mandatory. Photos are not generally required merely to report an issue, although STYLN may request reasonable supporting information where needed to assess the case. Product photos are required when formally initiating a return.
Where the claim is confirmed, STYLN will provide an appropriate remedy in accordance with the circumstances, this policy and applicable consumer law.
Where an eligible customer chooses store credit instead of the normal refund method, STYLN provides 10% extra value compared with the normal eligible refund amount.
Any conditions, redemption instructions or validity applicable to the issued store credit will be communicated when it is issued. This page does not impose a separate one-year validity or transfer restriction unless expressly communicated by STYLN for that credit.
For a standard domestic return, the customer pays a ₹99 return shipping charge per return.
For one approved exchange per order, STYLN bears the exchange shipping cost. International returns are permitted under the applicable return conditions, but international return charges apply and may vary according to the shipment.
Where a wrong, damaged or faulty product requires return handling, the applicable shipping responsibility will be determined as part of the approved resolution and subject to applicable law.
STYLN ships across India with free standard shipping. Orders are generally processed within 24 hours of successful order confirmation.
Cash on Delivery is available for eligible Indian orders with a ₹50 COD charge. COD availability may depend on serviceability or checkout eligibility.
Delivery is handled through logistics partners. Estimates may be affected by the destination, courier operations, weather, public holidays, local restrictions or other circumstances outside STYLN's reasonable control.
Domestic Shipping: ₹0 standard shipping across serviceable locations in India. The usual estimate is 3–5 days for major/faster locations and 5–7 days for rural or other locations. These estimates include the normal processing period.
International Shipping: Available to selected supported countries at a standard shipping charge of ₹3,000, unless a different amount is clearly disclosed before payment. Expected delivery is approximately 15 days, although customs and carrier conditions can affect the timeline.
Delivery timelines are estimates rather than guaranteed delivery dates.
Tracking is available for dispatched orders. Available shipment and tracking information is shared using the contact details associated with the order.
If tracking shows “delivered” but you have not received the parcel, contact STYLN within 7 days of the carrier's recorded delivery date so that available courier and tracking records can be reviewed.
Customers should provide complete and accurate delivery and contact information. Incorrect or incomplete details may result in delay, failed delivery or return-to-origin.
International shipping is available to selected destinations supported by STYLN.
Where import duties or customs charges apply to an eligible STYLN international shipment, STYLN bears those import duties in accordance with this policy.
Customs clearance, destination-country procedures, carrier operations or local holidays may extend international delivery times. If a destination or charge cannot be covered under the stated arrangement, STYLN will contact the customer before proceeding where reasonably possible.
International returns are accepted under the applicable return conditions; international return charges apply.
Prices displayed by STYLN include applicable GST. Supported online payment methods are presented at checkout, and COD is available on eligible Indian orders with the stated ₹50 COD charge.
Any compulsory order charge applicable through STYLN will be disclosed during the purchase process before payment, subject to the checkout and payment provider.
STYLN releases products in limited drops and generally follows a no-restock approach. Once a product or size is sold out, it may not return.
Product availability can change quickly and adding an item to a cart does not necessarily reserve inventory until the order is successfully completed.
For order, return, exchange, refund, cancellation, delivery or product support:
Email messages can be sent at any time and are handled during customer-support hours.
| Region | Shipping Charge | Estimated Delivery |
|---|---|---|
| India | Free on prepaid orders | 3–7 Business Days |
| India (COD) | ₹99 | 3–7 Business Days |
| United States | ₹2,999 | 7–12 Business Days |
| Canada | ₹2,999 | 7–12 Business Days |
| United Kingdom | ₹2,999 | 7–12 Business Days |
| Europe | ₹2,999 | 7–12 Business Days |
| Australia | ₹2,999 | 8–14 Business Days |
| New Zealand | ₹2,999 | 8–14 Business Days |
| UAE | ₹2,499 | 5–8 Business Days |
| Singapore | ₹2,499 | 5–8 Business Days |
| Rest of Asia | ₹2,999 | 7–12 Business Days |
| Rest of World | ₹3,499 | 8–15 Business Days |
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