RETURNS AND REFUNDS
Our return, exchange and refund policies are designed to keep the process simple, fair and transparent.
On-Sale Purchase
Products purchased during sale, discount, offer, clearance or limited-time drop cannot be cancelled once the order is placed and are not eligible for return, refund or exchange.
For All Products
Customers can request an exchange within 7 days of receiving the order.
To be eligible:
- Product must be unused
- Product must be unwashed
- Product must be free from odor
- Product must have original tags and packaging
- Product must pass our quality check
Customers must ship the product back to us within 7 days of receiving the order and bear the return shipping charges.
Once we receive the returned parcel, the product will go through a quality check. STYLN reserves the right to deny the return/exchange if the product does not pass the quality check.
Exchange Policy
Exchange is allowed within 7 days of delivery.
Exchange is subject to:
- Product availability
- Same product or another available product
- Product passing quality check
If the requested exchange product or size is unavailable, customer may receive store credit.
Refund Policy
Refunds will be processed in the form of store credit only.
Store credit can be used for future purchases on the STYLN website.
No cash refund or original payment method refund will be provided unless required due to a wrong or faulty item from our side.
Damaged / Wrong / Faulty Product
If customer receives a damaged, wrong or faulty product, they must contact STYLN support within 48 hours of delivery.
Customer must share:
- Order number
- Clear unboxing video
- Product photos
- Issue details
No claims for damaged, wrong or faulty products will be accepted after 48 hours of delivery.
Support WhatsApp: 919232750525
Support Email: hello@styln.in
Wash and Care Damage
If any damage occurs during standard wash and care despite following care instructions mentioned on the website or product label, customer must contact support within 15 days of receiving the order.
STYLN will review the issue and decide whether support, replacement, exchange or store credit can be provided.
Cancellation Policy
Cancellation is only possible before the product has been shipped.
Once the order is shipped, cancellation requests will not be valid.
For cancellation requests, customer must contact STYLN support through WhatsApp or email.
Customized / Personalized Products
Customized, personalized or made-on-demand products are not eligible for return, refund or exchange unless the product received is wrong, damaged or faulty from our side.
Return Process
Contact Support
Contact STYLN support within the allowed time period.
Share Details
Share order number, photos/video and issue details.
Ship Product
Ship the product back after approval.
Get Resolution
After quality check, exchange or store credit will be processed.
Business Hours
Monday to Saturday, 11:00 AM – 7:00 PM IST
Closed on Sundays and public holidays.
Need help with your order?
Our support team is here to help you with returns, exchanges, damaged items and order-related queries.
